BTM Product Service Information

We at BTM are concerned that you receive prompt and quality service for your BTM products.

How to Contact Us

We are concerned that you receive prompt service for your BTM products. Having label or tag information available speeds our response.

We can be reached by telephone at 810-364-4567 or we cam be reached via e-mail at sales@btmcorp.com.

Our business hours are 8:00am to 4:30pm (16:30) EST (same as New York).

For After-Hours Service:

Call 810-364-4567 and wait for complete instructions before leaving a message. Be sure to leave a telephone number where you can be reached. Providing product ID information will speed our response. See the instructions below.

Our Mail and Shipping Address is:

300 Davis Road
Marysville, MI 48040

Product Service/Maintenance Information

Click on a product listed below to access service/maintenance information for it. If your product is not listed below, please scroll down to the "How to locate your product serial number or job number" section.

How to locate your product serial number or job number

Standard Products

For standard products (clamps, grippers, etc) look for the sticker like those pictured below. Find the number in the upper right corner (the one that the red arrow is pointing at), this is the serial number.

Example of a Service Tag on a BTM Clamp.

Service Tag on a BTM Clamp

Example of a Service Tag on a BTM Press Unit.

Service Tag on a BTM Press Unit

Example of a Service Tag on a BTM PG Series Gripper.

Service Tag on a BTM PG Series Gripper


Special Machines

For special machines find the metal tag like the one pictured below. When calling BTM please have the job number or the model number ready.

Example of a Service Tag on a BTM Special Machine.

Service Tag on a BTM Special Machine

Customer Satisfaction Survey

If you have comments regarding BTM's service or quality of products we would like to invite you to complete our customer survey by clicking the link below.