Customer Follow-up Survey

In our ongoing effort to ensure BTM is meeting or exceeding our customers' requirements and expectations, we would appreciate if you would take a moment of your time to complete the following brief survey. Thank you!

Question		Your Response
Were your calls to and from BTM handled in a timely and professional manner?		5	4	3	2	1	0
		Always	Almost Always	Occasionally	Seldom	Never	N/A
How would you rate BTM's technological expertise?		5	4	3	2	1	0
		Excellent	Good	Fair	Poor	Unsatisfactory	N/A
How would you rate BTM's handling of your request for quote?		5	4	3	2	1	0
		Excellent	Good	Fair	Poor	Unsatisfactory	N/A
How would you rate BTM's project management?		5	4	3	2	1	0
		Excellent	Good	Fair	Poor	Unsatisfactory	N/A
How would you rate the delivery BTM's products/equipment?		5	4	3	2	1	0
		Excellent	Good	Fair	Poor	Unsatisfactory	N/A
How would you rate the quality of BTM's products/services?		5	4	3	2	1	0
		Excellent	Good	Fair	Poor	Unsatisfactory	N/A
How would you rate BTM's price as it relates to value?		5	4	3	2	1	0
		Excellent	Good	Fair	Poor	Unsatisfactory	N/A
How would you rate BTM's service after the sale?		5	4	3	2	1	0
		Excellent	Good	Fair	Poor	Unsatisfactory	N/A
How would you rate BTM's product documentation and training?		5	4	3	2	1	0
		Excellent	Good	Fair	Poor	Unsatisfactory	N/A
Would you consider BTM for future standard products or special projects?		5	4	3	2	1	0
		Definately	Probably	Maybe	Probably Not	Never	N/A

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